Custom Orders

We love custom orders at Bear Cub Clothing.

If you are interested in placing a custom order, please pm our Facebook page or email bearcubclothingmt@gmail.com with your request.  Include as much or as little detail as you want.  Colors, themes, previously seen fabrics are a good place to start. As well as your child’s current size.  Once your email has been received we will respond within 2 business days with any clarification or questions we may have.  Fabric and style options will be provided and we’ll go through all the details to get your order all set.

Once we have ironed out all the details I will email you a custom invoice.  You will have 24 hours to complete your purchase or make arrangements with me.  The turnaround time is currently 4 weeks, and starts when you purchase the listing.  Turnaround time may be affected by your fabric selection. If the turnaround time will be longer than the standard 4 weeks I will notify you of that when discussing your order details, or as soon as I am aware of any delays. 

Once your order is paid changes may be requested, but they may or may not be accommodated depending on the request. For example changing to a different style with the same fabric requirements would be accommodated. Changing fabric after your fabric order has been placed will not. 

We will ask that you provide specific measurements determined by the chosen style.  You are responsible for providing accurate measurements, and we cannot be held responsible if items don’t fit when they arrive. However, every effort will be made to make sure we didn’t make a mistake when making your order.  If it is determined to be our mistake, we will pay return shipping and replace or refund your purchase.

Returns: I strive to provide you with high quality items that you will love. Due to the nature of custom orders all sales are final and returns are not accepted. You are responsible for providing measurements to ensure proper fit. That being said, I want you to be happy with your purchase, if you are not satisfied with your order please contact me and I will do what I can to remedy the situation.